Cookie Policy

Cookies are very small text files that are stored on your computer when you visit some websites. These cookies remain on your computer until they expire or are deleted. Cyclehoop Ltd use cookies for essential operations, such as keeping track of your shopping basket contents and remembering where you are in the order process, and to track patterns of visitors to this website in order to help us improve its functionality.

All Computers have the ability to automatically accept or decline cookies. This can be done by activating the setting on your browser which determines how to deal with cookies. Please note that should you choose to decline cookies, your experience on our website may be restricted.

How We Use Your Data

Currently, we use your data for the following purposes:

1. To assist in the processing of your order / to carry out our obligations arising from any contracts entered into between you and us. For example, this could include packing and delivering orders, forwarding order details, order fulfilment and the provision of corresponding customer services. In certain circumstances, it may be necessary for us to provide your information to external companies with which we contract to assist us in providing these critical services to you including manufacturers, sub-contractors and couriers. We assure you that these companies are not permitted to use your information for any other purpose. For further information please see the section on How We Share Data below.

2. Where you have given us your specific consent, we will use your data to provide you with marketing services. This allows us to tell you about new products or services that may be of interest to you.

3. For statistical analysis of future requirements for the products and services we provide. In certain circumstances we may share this information with companies and Local Authorities with a legitimate interest to show demand for our products and services. In these circumstances, your data will be anonymised and used for statistical purposes only, and no personally identifiable information will be shared. For more information please see the section on How We Share Data below.

4. To ensure that the information contained within this website is presented in the most effective manner for you and for your computer or mobile device. This information allows us to update and improve the contents of our site, and ensure the smooth operation of internal processes, such as troubleshooting, data analysis, testing, research, statistical and survey purposes, and to keep our website as safe and secure as possible. For further information, please refer to the section on Cookies.

Accessing Your Data

You have the right to ask us, in writing, for a copy of all the personal data we hold about you. This is known as a "Subject Access Request". A Subject Access Request form can be requested by emailing your request and two copies of valid identification to: hello@hooplr.com. Valid forms of identification are:

• Passport or driving licence

• Utility bill (from last 3 months)

• Bank statement (from last 3 months)

We will send you a copy of the information within 30 days of your request.

To make a Subject Access Request, please contact by email at: hello@hooplr.com or by post at: Cyclehoop Ltd, Unit 1 Burnham Way, Kangley Bridge Road, London, SE26 5AG, UK.

Data Privacy and Security

We maintain a comprehensive data management work programme, which includes processes for ensuring that data protection is a key consideration of all new and existing IT systems that hold customers personal data. Where any concerns, risks or issues are identified, we conduct relevant impact assessments in order to determine any actions that are necessary to ensure optimum privacy.

We also maintain an active information security work programme which seeks to protect the availability, confidentiality and integrity of all physical and information assets. Specifically, this programme helps us to:

• Protect against potential breaches of confidentiality

• Ensure all IT facilities are protected against damage, loss or misuse

• Increase awareness and understanding across our business of the requirements of information security, and the responsibility of colleagues to protect the confidentiality and integrity of the information that they handle.

Complaints

We hope that you are happy with the way we handle your personal data, however if you have a complaint, please email: hello@hooplr.com. All complaints received will be resolved within 1 month.

If Cyclehoop Ltd fails to act within the timeframe above, or refuses the request, we will let you know in clear and plain language the reasons we took no action/refusal. We will also inform you of your right to complain directly to the supervisory authority and provide you with the contact details to do so.