Privacy Policy
Hooplr is the name of service. Cyclehoop Ltd is the company that operates the service.
Cyclehoop data protection number: Z3612330
Privacy Policy
Cyclehoop Ltd specialise in the design and supply of innovative cycle parking solutions and infrastructure. As an essential part of our business, we collect and manage customer data. In doing so, we observe UK and EU data protection legislation, and are committed to protecting and respecting you privacy and rights.
In order that you are reliably informed about how we operate, we have developed this Privacy Statement. Together with any additional Privacy Notices which you may see as you navigate around this website, this Privacy Statement describes the ways in which we collect, manage, process, store and share information about you as a result of you visiting this site. This Privacy Statement also provides you with information about how you can have control over our use of your data.
Please note that we will be updating this Privacy Statement on a regular basis in order to keep you fully up-to-date with our approach to data protection and privacy. If you have any comments or queries regarding our use of your data, or you wish to unsubscribe from receiving marketing communications from us, please contact us by email at: hello@hooplr.com or by post at: Cyclehoop Ltd, Unit 1 Burnham Way, Kangley Bridge Road, London, SE26 5AG, UK.
Personal Data
The information that we collect about you may include your name, home address, e-mail address, telephone number, and any other information we may require to provide products and services. This is referred to as your "personal data". We collect this data in a number of different ways. For example, you may provide this data directly when filling in forms on this website, when making a purchase or when corresponding with us by telephone, e-mail or letter.
Even if you do not register with us, we may collect technical information about you such as your Internet Protocol (IP) address which connects your computer or mobile device to the internet, your login information, browser type and version, operating system type and version, the country and telephone code where your computer is located, and information about your visit including products you viewed or searched for, page response times, download errors and length of visits to certain pages.
How Long Will We Keep Your Data?
Cyclehoop Ltd will never keep your data for longer than is necessary for us to complete the activity for which your data was collected in the first place. However, sometimes there is a legitimate and/or legal reason that means we need to retain your data. In the coming months, we will add further detail to this Privacy Statement, setting out further information about our practices.
How We Share Data
We will never sell your personal data to any external organisation.
We will share your data with companies that are essential to providing our services to you and contract fulfilment. This includes organisations which are critical to fulfilling customers’ orders including manufacturers, sub-contractors and couriers when required.
On occasion, we may share your data with companies and Local Authorities with a legitimate interest in order to show a demand for our products and services. In these circumstances, your data will be anonymised and used for statistical purposes only, and no personally identifiable information will be shared.
We assure you that we will only exchange your data with another organisation where (i) we have your express permission to do so; or (ii) it is necessary in order to honour a contract between you and Cyclehoop Ltd; or (iii) we have a legal obligation to share the information; or (iv) it is in the public interest; or (v) it is necessary for the establishment, exercise or defence of legal claims; or (vi) it is necessary to protect the vital interests of you or another person.
Updating or Amending Your Personal Data
If, at any time, you want to update or amend your personal data, you can do so on your online account or by email: hello@hooplr.com. As the data subject, it is your responsibility to ensure the data we hold on our records is correct and up to date.
Withdrawal of Consent and Right to Be Forgotten
If, at any time, you want to withdraw your consent to data processing activities, or you wish to have your data securely deleted from our database, you can do so by requesting a Data Subject Consent Withdrawal Form by email: hello@hooplr.com. Upon receipt of the signed Data Subject Consent Withdrawal Form, Cyclehoop Ltd will stop any processing activities that relied on this consent and securely delete your data if requested.
Card Payment Security
We hold no customer credit card details in our databases. During the checkout process customer credit card details are hosted by payment gateway companies. The payment gateways we use have stringent security policies and are PCI DSS compliant. For more information, please see individual companies’ privacy policies.
Disclaimers
Every effort is made to ensure that the information provided on this website, and in this Privacy Statement, is accurate and up-to-date, but no legal responsibility is accepted for any errors or omissions contained herein.
We cannot accept liability for the use made by you of the information on this website or in this Privacy Statement, neither do we warrant that the supply of the information will be uninterrupted. All material accessed or downloaded from this website is obtained at your own risk. It is your responsibility to use appropriate anti-virus software.
This Privacy Statement applies solely to the data collected by us, and therefore does not also apply to data collected by third party websites and services that are not under our control. Furthermore, we cannot be held responsible for the Privacy Statements on third party websites, and we advise users to read these carefully before registering any personal data.